Covid-19Announcements

Office Closed Through May 17, 2020

For both positive and negative reasons, there is strong censorship in the current internet environment that removes content which includes mention of The Virus by name, except as officially sanctioned by the CDC. We are providing the Chinese Medicine perspective on not merely The Thing That Shall Not be Named, but health in general.

During this time of lockdown, many people want to have continuity in their healthcare. Even though we cannot provide acupuncture, we are available for remote consults either by phone or Zoom.us. Remote consults can be used to check in on your ongoing health goals, or for acute issues.

OHS is fully operational in dispensing herbs and supplements via our drop box, so that you have what you need to stay healthy during this stressful time. For your scheduling or supplement needs, please contact the front desk.

Chinese Medicine has a long, glorious history of responding to epidemics. A famous book published in the 1700s, Study on Febrile Diseases, still serves as a cornerstone of clinical practice to the present day. Many of the ideas from that and other Chinese medicine books have been useful in treating people during epidemics for centuries. The sickness may originate from different factors (understood in the modern day as viruses or bacteria), but by properly applying solid Chinese medicine foundational principles, we help support the body’s physiology and restore health.

In China, where integrative Western medicine-Traditional Chinese medicine hospitals exist, many cases of people who have fallen ill in the last few months have been treated with one or both forms of medicine. We don’t have that level of integrated medicine hospital here. We believe that Chinese medicine will be most useful for people in early stages of sickness, and/or if the conventional Western medical system is unable to help you. When applied quickly and correctly, Chinese medicine has a profound effect in improving conditions such as cough, fever, body aches, and digestive disruption. Contact us to set up a remote consult ASAP.

We are committed to being there for our community, and look forward to us all getting through this in good health.



Office Opening May 18, 2020

Dear OHS Community,

We've missed you!

The good news:

We will be re-opening our doors in a phase-in fashion starting May 18. Acupuncture appointments will resume! Remote appointments will continue for herbal consults or as needed.

The logistics:

Our availability will be less than it was previously, to allow for spacing, cleaning, and a positive healing environment.

In-person appointments are for people who need acupuncture treatments. Yes, this will result in physical contact between patient and practitioner. Please do not expect 6 ft distance to be maintained.

The world is a different place now than 2 months ago, and we’ll have some new procedures in place:

  • Masks are required for everyone. If you come without a mask, you may purchase a surgical mask from us in order to continue with your appointment.
  • Do not come if you have any sign of a respiratory disease such as fever or cough, or even a common cold. Such cases can proceed with a virtual appointment and we’ll offer you herbs or other appropriate support. We understand that this is a big ask, as we’ve always allowed and helped people in their sickened states. But we must follow the public practice of limiting exposure. If you are unsure about whether to come in, be in touch with us ASAP and we can assess/decide together.
  • No waiting in the waiting room: you will be directed to go to your treatment room as soon as you come in. Please arrive no earlier than 10 minutes before your scheduled appointment, or wait in your car/outside until your time. Anyone accompanying you to the appointment needs to stay in the treatment room with you, or wait outside/in the car.
  • Please properly wash your hands before settling into your treatment room.
  • In the treatment room: each room is cleaned thoroughly between patients, with sheets changed and surfaces wiped down. Place your personal belongings in the designated area, and sit only on the table. Avoid/minimize touching anything else in the room. If you enjoy being cozy and covered during your treatment, feel free to bring your own towel or small blanket.
  • Checkout: Please maintain 6ft distance with others in the reception area. The Office Manager may ask you to wait elsewhere if needed. You may abstain from signing your credit card receipts for the time being. As always, we’ll ask if you want your credit card receipt or a superbill. We still accept checks, but not cash during this time please.
  • Herb/supplement pickup: we are minimizing foot traffic in the clinic. If you don’t have an appointment but need supplies, please call/email to place and pay for your order, and we’ll let you know when it’s ready to pick up in the lock box.

Let’s get to the important stuff:

Getting everyone re-scheduled is a big task for us. Thank you for your cooperation and patience! Because all practitioners’ schedules have changed, we will need to confirm every appointment on the books, and adjust many others. You can help by contacting the front office or your practitioner to let us know where you stand. For example:

*Please get me in ASAP!

*Yes get me on the schedule, but it’s not an emergency.

*I’d prefer not to schedule until after ___ date.

*I need remote consults only.

*I’m not ever leaving my house again

While we cannot provide a 100% risk-free guarantee, we hope the above measures will help everyone entering our clinic feel safe. We want to act as a steppingstone to health and normalcy. Each person gets to decide for themselves how to move forward.

Lastly:

Your support and encouragement in the last couple months means the world to us. Oriental Health Solutions has joyously served the Triangle community for 16 years. We look forward to resuming our service!

Much love,

The OHS Team: Dagmar, Fang, Ken, Michael, Toby, Larry, Karen, and Kathy



COVID-19 Office Operation Standards

We are following the guidance from the NC Governor’s office and the CDC in developing and implementing our Reopening practices. These procedures may be revised as knowledge and information become updated.

Cleaning/Sanitation:

Increased, proper cleaning of surfaces using hydrogen peroxide, which is well-tolerated by our chemically-sensitive patients, and is an EPA-approved disinfectant against COVID-19.

All common area door handles and surfaces that come in contact with staff or patient are cleaned regularly. Treatment room surfaces that come in contact with staff or patient are cleaned between patients.

Treatment room linens are changed between patients. Face-down treatments requiring use of a face cradle will be avoided if possible.

Other details:

To minimize shared air/breathing space, each shift is limited to 2 practitioners: One upstairs, one downstairs. Rooms will be used in a staggered manner to allow for ventilation between different patients.

Patient scheduling is adjusted to minimize more than one person needing to check in or out at the front desk at the same time.

Facial coverings are required for all staff and visitors to the office.

Patients are asked to arrive no earlier than 10 minutes before their scheduled appointment, and will be directed to go to their designated treatment room. They must wash hands before settling into the treatment room.

The reception area is for check-in/check-out only. No prolonged sitting there. If someone accompanies the patient to the appointment, they need to also accompany patient into the treatment room.

Proper distancing will be followed in the reception area.

We will use the drop box for herb and supplement pickup to minimize in-office traffic.

Sources:

NC.gov Public Health Guidance for Businesses & Employers

CDC.gov Reopening Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools, and Homes